Return & Refund Policy

Last Updated: 15th November 2023

1. Overview

At RiniShoppe (RiniAdhithi Enterprises), customer satisfaction is our priority. We understand that sometimes, returns or refunds may be necessary. This policy outlines the process, conditions, and timeframes for product returns and refunds.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product must be in its original packaging.
The product must be unused, undamaged, and in the same condition as received.
Returns must be initiated within 14 days of the purchase date.
Customers are required to provide an unboxing video of the product.
Returns & Refunds will only be accepted in the case of defective or incorrectly shipped products.
Mind change or personal preferences are not eligible reasons for return or refund.

3. Initiating a Return

To initiate a return, please follow these steps:

Contact our customer support at support@rinishoppe.com within 14 days of receiving your order.
Provide your order number, a detailed reason for the return, and clear images of the product, if applicable.
Our customer support team will guide you through the return process.

4. Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a RiniShoppe error or a defective product. We recommend using a trackable shipping service.

5. Refunds

Refunds will be processed upon receiving and inspecting the returned product. The refund amount will exclude any original shipping costs. Refunds will be issued to the original payment method within 7-10 business days.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer support immediately. We will provide instructions for returning the item, and a replacement will be sent at no additional cost.